At Tova Write, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and fair return and refund policy.
Returns Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return:
- The item must be unused, undamaged, and in its original packaging
- Proof of purchase (order confirmation or receipt) is required
- Return requests must be made within 7 days of delivery
We do not accept returns for:
- Items that show signs of use or damage
- Items returned after the 7-day window
- Custom or personalized items
How to Request a Return
To start a return, please contact us at [email protected] with the following information:
- Order number
- Name and contact details
- Reason for return
- Clear photos of the product (if damaged or defective)
Once your return request is reviewed and approved, we will provide instructions for the return process. You must send the item back within 5 days of receiving return instructions.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, a full or partial refund (depending on product condition) will be processed to your preferred refund method within 7 business days of our confirmation.
Exchanges
We only replace items if they are defective or damaged upon delivery. If you need to exchange an item, contact us within 3 days of receiving your order at [email protected].
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect due to our error.
Contact Us
For any questions about your order, return status, or refunds, please contact [email protected].